FAQ // Frequently Asked Questions

Italian Design Outlet is a brand of IDO SrlS, and for over fifteen years we have been working in the field of design.

We believe in MADE IN ITALY // Because quality, passion and artisan experience lie behind every creation.

We select DESIGN products // Because beauty and functionality are a combination to always be inspired.

We sell products at OUTLET prices // Because we want to spread style democratically, at the best price.

To learn more about Italian Design Outlet visit the website www.italiandesignoutlet.it on the 'About Us' page.

In this section, you will find answers to frequently asked questions.

For any other information you can call Customer Service at +39 3483553900 or send an email to info@italiandesignoutlet.it, we will be happy to answer you!

// Does IDO sell original products?

Yes, all products are 100% original and coming directly from the same manufacturing companies or authorized resellers.

// How do I place an order on IDO?

Buying online at IDO is easy thanks to the quick process. When you have identified one of the products of your choice, add them to the cart; a banner will notify you of the addition. Then you can continue browsing and explore our site, otherwise by selecting the 'Proceed to checkout' button to complete the purchase form, where you will need to enter your personal information billing and shipping. If this is your first time making a purchase on IDO, your registration data will be stored to facilitate your future purchases on Italian Design Outlet.

// How can I use a discount coupon on IDO?

You can get a voucher in the appropriate container named 'Vouchers' on the 'Shopping Cart Summary' page and confirm by selecting the 'OK' button. You will be immediately notified of the total amount to pay and the details.

// Can I pay by bank transfer?

Yes, you can pay by bank transfer. The bank details of Italian Design Outlet, necessary to make the transfer, will be sent to you at the time of purchase. Send the payment from the bank and send us the Operation Reference Code (CRO), which uniquely identifies the bank transaction. Your purchase will be taken upon receipt of payment, subject to availability in stock and/or by manufacturer.

// Can I pay by cash on delivery?

Currently payment with cash on delivery is not foreseen, however, please contact our Customer Service.

// Can I pay via PayPal?

Yes, you can pay with PayPal's secure payment system. Upon confirmation of the transaction you will be directed to the PayPal site for secure payment of the amount, which will be immediately charged to the card associated with your account. For security reasons, we only accept payments from verified PayPal accounts. Your purchase will be taken over upon receipt of payment, subject to availability in stock and / or the manufacturer.

// Can I follow my order process?

Sure! Checking where your item is located is very easy. Just go to the 'My Account' area and click on 'Order History and Details'; here you can view all your orders with the related specifications. By clicking on the 'Details' button, you will be able to follow your order step-by-step, or alternatively you can follow the tracking of your shipment directly by entering the consignment number inside the dedicated link that is sent to you via email the same day in which the same will start.
About 3 days before delivery we will inform you via email that your package is being delivered to you.

// What are the shipping costs?

In the 'My cart' section you will always find the shipping costs clearly indicated before the purchase confirmation. They obviously vary depending on the weight and volume of the items ordered. For express deliveries, therefore for non-bulky items, there are no additional costs on deliveries to uncomfortable locations. The rates shown are to be considered finished and inclusive of all.

For bulky items instead, it will not be possible to proceed directly to the checkout, but you will be asked to contact us via the respective form to receive an exact quotation of the shipping costs, which will also vary based on weight, volume and geographical position, as well as the possibility of adding some types of services such as delivery to the floor.

For assistance at any stage of your purchase, do not hesitate to contact us at the following email address: info@italiandesignoutlet.it

// Who is in charge of the shipment?

Your order will be processed by our logistics service and delivered via the best couriers available on the market; we will send you an email with the tracking number and a link to access as soon as your order is given to them. In the case of shipments that require special care during transport or dedicated additional services, specialized couriers will be used who will provide a telephone notice service to make arrangements with you regarding delivery.

// Is it possible to take advantage of delivery to the floor?

The delivery service on the floor is available only for bulky items and it will be possible to request it via the 'Contact us to quote the shipment' form, in the product pages, or alternatively by sending an email to info@italiandesignoutlet.it. This type of solution involves an increase in the shipping cost. A specialized delivery service will call you to make an appointment and deliver the order to your entrance plan. Remember that the service can only be performed in ideal conditions of use: we advise you to always check that the accesses to the floor respect these conditions (stairs and entrance doors sufficiently wide). For more information, write to info@italiandesignoutlet.it.

// Can I request a shipment outside of Italy?

Yes, Italian Design Outlet ships in Italy, Europe and the main countries of the world. Indicate the destination country during the purchase process, or send a request to info@italiandesignoutlet.it indicating the destination area and we will provide you with all the information you need. Remember that some international shipments require the payment of customs fees, which will be charged to you.

If in doubt, do not hesitate to write to info@italiandesignoutlet.it.

// If I have different products by sizes in my shopping cart, can I use different means of transport for delivery?

Yes, if there are items of different sizes in your order, the most suitable couriers for each product will be automatically selected. This can also lead to a different delivery date for the different items.

If you have any doubts or special requests, do not hesitate to write to info@italiandesignoutlet.it or call us at +39 3483553900.

// When will my order arrive??

Delivery times for an order depend on the type and availability of the items you have chosen. Most products may already be in stock, and in this case the order will normally be processed in the following 72 hours, subject to availability by the manufacturer. Other products can be put into production specifically for your order, therefore delivery times will be determined by the manufacturer.

We remind you that the bank transfer requires 48h of additional verification. If your order includes items that require special attention during transport, we will turn to specialized couriers whose delivery times may vary from the standard times indicated. It will be our pleasure to guarantee the best possible service and to activate a direct line between you and the courier who will deliver.

Italian Design Outlet undertakes to respect the estimated delivery times communicated via email. However, should unforeseen events occur during production or processing, you will always be promptly notified by our team. For any questions or assistance, contact us at info@italiandesignoutlet.it.

// Can I request a special quotation to furnish an entire room?

If you need to furnish your home, your office, a hotel or place special orders, you can contact us and request a quote that fits your needs.

Contact us at info@italiandesignoutlet.it or call +39

// Can I cancel my order?

Once confirmed, the order is processed immediately, therefore it can be canceled only within 24 hours. The customer can, in any case, return the order following the procedure contained in the section 'Right of withdrawal' which you find in 'Terms and conditions of use'.

// Can I return an item?

Yes, you can return the product within 14 days of receipt. You can choose to be reimbursed or replace the product. Read the 'Terms and conditions of use'.

// What should I do when my order is delivered?

We advise you to always check your order upon delivery. Check that the number of packages corresponds to what is indicated in the transport document, also check the integrity of the packaging and the possible presence of signs of break-ins or anomalies with respect to the integrity of the contents. In the event of anomalies, indicate the wording "Acceptance with reservation" on the carrier's delivery note at the time of signature, it is a formula that certifies that you have received the package, but that something may not have gone well. Then write to info@italiandesignoutlet.it with the details of the delivery. We remind you that you have 14 days to notify us of any discrepancies and make a complaint. In fact, beyond this deadline, we will no longer be able to accept complaints or reports.

// I received a defective or damaged product, what should I do?

To inform us of the defect or any damage to one of the products you have purchased, we invite you to photograph the packaging received and the product in question promptly, then write to info@italiandesignoutlet.it and we will inform you of the simple procedures to follow to replace your product.

Didn't find the information you were looking for? Do not hesitate to contact us!